Cancellation Policy

We understand that circumstances may change. Students or parents can cancel their counselling sessions or services under the following conditions: **One-on-One Counselling Sessions:** - Cancellation made 48 hours or more before the scheduled session: Full refund - Cancellation made 24-48 hours before the scheduled session: 50% refund - Cancellation made less than 24 hours before the scheduled session: No refund - No-shows without prior notice: No refund **Career Assessment/Quiz:** - Once completed, the assessment results are non-refundable - If not yet started, cancellation allowed within 7 days of purchase for a full refund **Course Packages/Programs:** - Cancellation within 7 days of enrollment with no sessions attended: 90% refund (10% administrative fee) - Cancellation after first session but within 14 days: 50% refund - Cancellation after 14 days or more than 2 sessions attended: No refund - Unused sessions in a package can be transferred to another student within the same family

We offer flexible rescheduling options to accommodate your needs: **Rescheduling Requests:** - First rescheduling request: Free of charge if made at least 24 hours in advance - Additional rescheduling requests: Subject to availability and may incur a rescheduling fee of ₹200 - Emergency situations (medical or family emergencies): Rescheduling fee may be waived with proper documentation - Maximum 2 rescheduling requests per booking; additional changes may result in session forfeiture **How to Reschedule:** - Contact us via WhatsApp: +91 63832 79480 or +91 63696 52321 - Email: dineshprabhucareerconnect@gmail.com - Provide at least 2 alternative dates/times for scheduling convenience

In rare circumstances, we may need to cancel or reschedule a session: **Reasons for Cancellation:** - Counselor illness or emergency - Technical issues preventing online sessions - Force majeure events (natural disasters, pandemics, etc.) - Other unforeseen circumstances **In Case of Our Cancellation:** - Full refund will be issued OR - Priority rescheduling at your convenience - Additional compensation in the form of extended session time or bonus resources may be offered - Notification will be provided at least 12 hours in advance whenever possible - Emergency cancellations (less than 12 hours notice) will receive expedited rescheduling and a complimentary resource package

Our refund process is designed to be transparent and efficient: **Processing Timeline:** - Refund requests will be processed within 5-7 business days - Refunds will be credited to the original payment method within 7-10 business days after processing - For payments made via bank transfer, please provide account details for direct refund **Refund Method:** - Credit/Debit Card payments: Refunded to the same card - UPI/Net Banking: Refunded to the source account - Cash payments: Refunded via bank transfer within 5 business days **Non-Refundable Items:** - Digital resources and materials already accessed or downloaded - Completed career assessment reports - Third-party service fees (if applicable) - Administrative processing fees (as specified in package terms) **How to Request a Refund:** 1. Email your refund request to dineshprabhucareerconnect@gmail.com 2. Include your booking reference number, payment details, and reason for cancellation 3. Our team will review and respond within 48 hours 4. Once approved, refunds will be processed according to the timeline above

We consider special circumstances on a case-by-case basis: **Medical Emergencies:** - Documentation required (medical certificate or hospital admission proof) - Full refund or unlimited rescheduling options available - No penalty for cancellations due to verified medical emergencies **Family Emergencies:** - Compassionate consideration given for bereavement or family crisis - Documentation may be requested for verification - Extended rescheduling window provided **Technical Issues:** - If technical difficulties prevent session completion, full refund or free rescheduling - Internet connectivity issues on student's end: Standard cancellation policy applies - Platform issues on our end: Full refund or priority rescheduling with bonus session time **Exam Schedule Changes:** - If entrance exam dates change significantly affecting our service relevance - Flexible rescheduling or partial refund options available - Advance notice required to qualify for special consideration

Different policies apply to group programs: **Group Counselling Sessions:** - Cancellation 7 days before start date: 80% refund - Cancellation 3-7 days before start: 50% refund - Cancellation less than 3 days before start: No refund - Recorded sessions may be provided for missed sessions **Workshops and Seminars:** - Online workshops: Cancellation up to 3 days before for 75% refund - In-person workshops: Cancellation up to 7 days before for 70% refund - Substitution of attendee allowed without penalty - Workshop materials remain accessible for 30 days post-event **Webinars:** - Free webinars: No cancellation needed - Paid webinars: Cancellation 24 hours before for full refund - Recording access provided for all registered participants

For ongoing services and packages: **Monthly Subscriptions:** - Cancel anytime before the next billing cycle - No refunds for partial months - Access continues until the end of the paid period - No cancellation fees **Long-term Packages (3+ months):** - 30-day money-back guarantee from enrollment date - After 30 days: Pro-rated refund for unused sessions - Minimum 10% administrative fee deducted from refunds - Transferable to another family member with prior approval **College Admission Support Packages:** - Stage-based refunds based on services already rendered - Initial consultation fees non-refundable after first meeting - Application support: Refund based on number of applications not yet submitted - If admission secured earlier than expected, remaining balance refundable after 25% retention fee

If you have concerns about charges or refunds: **Dispute Resolution Process:** 1. Contact us immediately at dineshprabhucareerconnect@gmail.com 2. Provide transaction details and explanation of the dispute 3. We will investigate within 3 business days 4. Resolution communicated via email within 5 business days 5. If unresolved, escalate to senior management for final review **Chargebacks:** - Please contact us before initiating a chargeback with your bank - Chargeback disputes may result in account suspension pending resolution - All evidence and documentation will be provided to financial institutions - Unjustified chargebacks may incur additional processing fees **Contact Information:** - Email: dineshprabhucareerconnect@gmail.com - Phone: +91 63832 79480 / +91 63696 52321 - Business Hours: Monday to Saturday, 9:00 AM - 7:00 PM IST

This cancellation policy is subject to change: **Notification of Changes:** - Policy updates will be posted on our website - Major changes will be communicated via email to registered users - Continued use of services after updates constitutes acceptance of new terms **Applicability:** - The policy in effect at the time of booking applies to that specific transaction - New bookings are subject to the current policy - We reserve the right to make exceptions for customer satisfaction **Effective Date:** - This policy is effective from November 24, 2025 - Last updated: November 24, 2025 **Questions or Concerns:** If you have any questions about this Cancellation Policy, please contact us at dineshprabhucareerconnect@gmail.com or call us at +91 63832 79480.